These Terms of Service (the Terms) govern your use of the Posta application and the Posta service (together, Posta). The person or entity identified as Posta's developer or publisher in the store or other distribution channel from which you obtained the app is the service operator (we, us, or our). By selecting Accept and continue, you enter into an agreement with that operator on these Terms.
1. What Posta does
Posta helps you collect, organize, and share parcel pickup information with a small, invitation-only household. It may extract parcel details from text you submit or from new notifications that you separately allow Posta to read. You can also enter or correct parcel details manually.
Posta is an independent software service. We are not a postal operator, courier, retailer, marketplace, sender, or recipient, and we do not transport, store, insure, sell, or deliver parcels. A parcel, purchase, delivery, return, refund, or pickup remains governed by your agreement with the relevant seller, sender, carrier, pickup point, or other third party.
2. Eligibility and your account
You must be at least 18 years old and legally able to accept these Terms. Posta creates a device-based account and an initial household after you accept the Terms. You are responsible for controlling access to your device, keeping invitation codes and pickup codes private, and naming devices so household members can recognize them.
You may join another household using an invitation. Household owners can invite and remove members. If an owner leaves, ownership may pass to the longest-standing remaining member. If the last member deletes their account, the household and its remaining data may also be deleted.
3. Parcel information and notifications
Parcel messages, notifications, dates, locations, tracking numbers, and pickup codes may be delayed, incomplete, inaccurate, duplicated, mistranscribed, or incorrectly parsed. The device operating system, messaging apps, carriers, senders, and network services may change or suppress notifications without notice. Posta may fail to recognize a message or may associate details incorrectly.
Posta is an aid, not the authoritative source for a delivery or a deadline. You are responsible for checking time-sensitive information in the original message or with the carrier before travelling, collecting a parcel, disclosing a code, allowing a return deadline to pass, or taking any other action. Do not use Posta for emergency, safety-critical, medical, legal, or other use where an error or delay could cause serious harm.
Notification access is optional and requires a separate device system grant. If enabled, Posta reads new notifications only from the message sources you select, looks for supported parcel formats on your device, and sends extracted parcel fields to your household service as described in the Privacy Policy. Posta does not send text or Viber messages. You can disable this feature in Posta and revoke notification access in your device settings.
4. Household sharing and your content
Information you add to a household, including parcel details and device names, can be viewed and acted on by other current household members. Do not join a household or add information unless you trust its members and have the right to share that information. Removing a member ends future access but cannot make that person forget, return, or delete information they already saw or copied.
You keep any rights you have in content you submit. You give us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, and otherwise use that content only as reasonably necessary to operate, secure, support, and improve Posta and to comply with law. This licence ends when the content is deleted, except for temporary backups, records we must lawfully retain, and content still lawfully shared with other household members as explained in the Privacy Policy.
You may report a parcel or household member. We may review reports, remove content, restrict features, revoke access, suspend an account, or preserve and disclose information when reasonably necessary to enforce these Terms, protect users or the service, investigate abuse, or comply with law. We do not promise to monitor every household or resolve disputes between household members.
5. Acceptable use
You must not use Posta to:
- break the law or infringe another person's privacy, confidentiality, intellectual property, or other rights;
- add content you do not have the right to use or share;
- harass, threaten, deceive, impersonate, stalk, exploit, or harm another person;
- publish unlawful, hateful, sexually exploitative, violent, malicious, or fraudulent content;
- obtain or disclose another person's parcel, account, device, invitation, or pickup information without authority;
- probe, bypass, disable, overload, disrupt, reverse engineer, or gain unauthorized access to Posta or related systems, except where applicable law expressly permits it;
- introduce malware, automated abuse, scraping, denial-of-service traffic, or other harmful code or activity; or
- use Posta commercially, resell access, or build a competing service from it without our written permission.
6. Availability, updates, and changes
We may maintain, update, replace, limit, or discontinue features. Technical interruptions may occur because of maintenance, security work, network or hosting failures, third-party changes, force majeure, or other events. We do not promise uninterrupted availability, permanent storage, compatibility with every device or messaging app, or support for every carrier and message format.
Keep the app updated and maintain a supported device and internet connection. We are not responsible for a problem caused solely by your failure to install an update after we informed you of the update and the consequences of not installing it, where the law allows that limitation.
We may change these Terms for legal, security, technical, operational, or product reasons. For a material change, we will provide reasonable advance notice in the app or through another appropriate channel unless urgent legal or security reasons require faster action. If acceptance is required, you may stop using Posta and delete your account instead of accepting the revised Terms.
7. Third-party services and intellectual property
Posta may show names, addresses, links, or information relating to carriers, retailers, map providers, messaging apps, app stores, or other third parties. Their own terms and privacy practices apply to their services. Unless expressly stated, they do not sponsor, endorse, or control Posta, and we do not control or accept responsibility for their services, content, availability, acts, or omissions.
Posta and its software, design, name, and original content are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to install and use the app for its intended purpose.
8. Suspension and termination
You may stop using Posta at any time and may delete your account and data through the app. Deletion is permanent. Shared parcel facts may remain available to other household members where the app's deletion explanation and Privacy Policy say so; if you are the final member, the household and its remaining parcel data are deleted.
We may restrict or terminate access when reasonably necessary because of a serious or repeated breach of these Terms, security or abuse risk, legal obligation, prolonged inactivity, or discontinuation of the service. Where appropriate and lawful, we will give notice and a reasonable opportunity to remedy the issue. Sections that by their nature should survive termination, including intellectual property, disclaimers, liability limits, and dispute provisions, continue to apply.
9. Disclaimers
To the maximum extent permitted by applicable law, Posta is provided as available and with faults. We do not give warranties beyond those that cannot lawfully be excluded. In particular, we do not promise that Posta will be uninterrupted, secure, error-free, fit for a particular purpose, or that parcel information, parsing, reminders, notifications, household actions, or third-party information will be complete, current, or accurate.
Nothing in these Terms excludes the statutory conformity rights or remedies that a consumer has under mandatory law.
10. Limitation of liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, business, opportunity, goodwill, or data arising from Posta. This includes loss associated with a missed or late pickup, an expired code or deadline, travel, storage or return charges, parcel loss or damage, disclosure of information by a household member, a carrier or messaging-app error, or reliance on information that you did not verify with the authoritative source.
Where liability cannot be excluded but may be limited, our aggregate liability arising from Posta will not exceed the greater of the amount you paid us for Posta during the 12 months before the event giving rise to the claim and EUR 50.
These exclusions and limits do not apply to fraud or wilful misconduct, death or personal injury caused by negligence, a breach of obligations that cannot lawfully be limited or excluded, or any mandatory consumer, product-liability, or data-protection right or remedy. Nothing in these Terms shifts responsibility to you for our own unlawful conduct.
11. Governing law, complaints, and contact
These Terms are governed by Lithuanian law. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your country of residence. Courts with jurisdiction under applicable law may hear disputes; these Terms do not require private arbitration or waive your right to bring a lawful claim.
Please first send service questions, complaints, and legal notices to the support contact shown in Posta's distribution listing. The current Privacy Policy and available data-deletion methods are accessible from the app's Legal and privacy settings and the public links in that listing.
If any provision is invalid or unenforceable, it will be applied to the greatest lawful extent and the remaining provisions will continue in effect. A delay in enforcing a provision is not a waiver. These Terms, together with the Privacy Policy and any feature-specific notice you accept, form the agreement governing Posta.